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FAQs

GENERAL INFORMATION

How can I learn more about petsweetheart.com?

You can see our full story here.

WHAT PAYMENT METHODS CAN I USE?

Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
Pet Sweet Heart features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.