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Return/Refund Policy

RETURN/EXCHANGE/REFUND POLICY

We ensure assured Refund to you for the specific product ordered from the Website, when you seek the refund as per the terms of the Terms of Service of the Website

For fourteen (14) days following shipment to you of the Product, EXCLUDING items marked as no Return accepted, you have ordered through us, you have an absolute guarantee of satisfaction from us. You may return merchandise for a refund of the item price anytime during that 14-day period. Shipping charges will not be refunded. The product return include:

a.      Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used.

b.     Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.

How can I get my Refund?

Our refund policies are simple. You can claim refund by:

  1. Send us an email at info@petsweetheart.com or;
  2. Make a Refund request from your petsweetheart.com Account.

Methods of Payment and Refund

When returning an item how you paid for your item will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

Returning a Faulty Item

Sometime due to some unexpected the product suffer manufacturing defect. We always like to ensure that this situation shall be resolved for our customers in minimum time and fuss.

For returning or exchanging faulty product, you can contact our back office staff for all you queries and process relating to return, exchange, cancellation and refund for the product.


Partial Refund

  • Partial Refund are allowed subject to confirmation from our back office staff. Partial refund will be made in case of partial refund.

Unethical order & Cancellation Policy

  • In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://com will not be liable to pay any refund to you in all such cases.

Refund Cycle:

Complete refund process normally takes about 10-15 working days from the date of confirmation of refund.